ZyXEL Communications ISG50 User Manual
Chapter 38 ACD
ISG50 User’s Guide
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Click either the Add or Edit icon in the Skill Menu screen to display the options as shown next.
Figure 379
Add Skill Menu
Each field is described in the following table.
38.6.2 Add/Edit Skill Menu Action Screen
Use this screen to create or edit a skill menu action.
Table 212
Add Skill Menu
LABEL
DESCRIPTION
Skill Menu
Enter a name for this skill menu.
Description
Enter a description for this skill menu.
Add
Click this to create a new entry.
Edit
Double-click an entry or select it and click Edit to open a screen where you can
modify it.
modify it.
Remove
To remove an entry, select it and click Remove. The ISG50 confirms you want to
remove it before doing so.
remove it before doing so.
#
This field is a sequential value, and it is not associated with a specific entry.
Code
This column indicates the keypad code that a caller can press to engage the
associated action.
associated action.
Action
This column indicates the action that happens when a caller presses an
associated keypad code. The action is linked to the skills created on the
Configuration > PBX > ACD > Skill screen.
associated keypad code. The action is linked to the skills created on the
Configuration > PBX > ACD > Skill screen.
OK
Click OK to save your customized settings and exit this screen.
Cancel
Click Cancel to exit this screen without saving.