ZyXEL Communications NWA1100-N User Manual

Chapter 16 Troubleshooting

NWA1100-N User’s Guide

I forgot the IP address for the NWA.

The default IP address is 192.168.1.2.

If you changed the IP address and have forgotten it, you might get the IP address of the NWA by 
looking up the IP address of the default gateway for your computer. To do this in most Windows 
computers, click Start > Run, enter “cmd”, and then enter “ipconfig”. The IP address of the 
Default Gateway might be the IP address of the NWA (it depends on the network), so enter this IP 
address in your Internet browser. 

If this does not work, you have to reset the device to its factory defaults. See 

.

I forgot the password.

The default password is 1234.

If this does not work, you have to reset the device to its factory defaults. See 

.

I cannot see or access the Login screen in the web configurator.

Make sure you are using the correct IP address.

• The default IP address is 192.168.1.2.
• If you changed the IP address (

), use the new IP address.

• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for 

Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick 
Start Guide and 

Make sure your Internet browser does not block pop-up windows and has JavaScript and Java 
enabled. See 

Make sure your computer is in the same subnet as the NWA. (If you know that there are routers 
between your computer and the NWA, skip this step.) 

• If there is no DHCP server on your network, make sure your computer’s IP address is in the 

same subnet as the NWA.

Reset the device to its factory defaults, and try to access the NWA with the default IP address. See 
your Quick Start Guide.