ZyXEL Communications 650HW User Manual
Prestige 650HW ADSL Router User’s Guide
Troubleshooting
16-1
Chapter 16
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
16.1 Problems Starting Up the Prestige
Table 16-1 Troubleshooting the Start-Up of Your Prestige
PROBLEM CORRECTIVE
ACTION
None of the
LEDs turn on
when I turn on
the Prestige.
LEDs turn on
when I turn on
the Prestige.
Make sure that the Prestige’s power adapter is connected to the Prestige and plugged in to
an appropriate power source. Check that the Prestige and the power source are both turned
on.
an appropriate power source. Check that the Prestige and the power source are both turned
on.
If the error persists, you may have a hardware problem. In this case, you should contact your
vendor.
vendor.
16.2
Problems with the LAN Interface
Table 16-2 Troubleshooting the LAN Interface
PROBLEM CORRECTIVE
ACTION
If the 10M/100M LEDs on the front panel are both off, check the Ethernet cable
connections between your Prestige and computer.
connections between your Prestige and computer.
Check for faulty Ethernet cables.
Make sure your NIC (Network Interface Card) is installed and functioning properly.
Cannot access the
Prestige from the
LAN.
Prestige from the
LAN.
Check the TCP/IP configuration on your computer. Make sure that the IP address
and the subnet mask of the Prestige and your computer(s) are on the same subnet.
and the subnet mask of the Prestige and your computer(s) are on the same subnet.