ZyXEL Communications P-2302R Series User Manual

P-2302R Series User’s Guide

327

Chapter 37 Troubleshooting

Table 133   Troubleshooting the WAN Interface

The Prestige cannot 

get a WAN IP 

address from the 

ISP.

The ISP provides the WAN IP address after authentication. Authentication may 

be through the user name and password, the MAC address or the host name. 

Use the following corrective actions to make sure the ISP can authenticate your 

connection. 

You need a user name and password if you're using PPPoE encapsulation. 

Make sure that you have entered the correct Service Type, User Name and 

Password (the user name and password are case sensitive). Refer to 

If your ISP requires MAC address authentication, you can clone the MAC 

address from your computer on the LAN as the Prestige's WAN MAC address. 

Refer to 

If your ISP requires host name authentication, configure your computer's name 

as the Prestige's system name. Refer to 

.

Table 134   Troubleshooting Internet Access

I cannot access 

the Internet.

Make sure the Prestige is turned on and connected to the network.

Verify your Ethernet settings (see 

 and 

).

Make sure you entered the correct user name and password.

Internet 

connection 

disconnects.

Contact your ISP. 

Table 135   Troubleshooting the Password

I cannot access the 

Prestige.

The username is admin. The default password is 1234. The Password and 

Username fields are case-sensitive. Make sure that you enter the correct 

password and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to 

restore the default configuration file (see 

). This restores 

all of the factory defaults including the password.