ZyXEL Communications X6004 User Manual

Chapter 19 Auto-Attendant

X6004 User’s Guide

Each field is described in the following table. 

Table 76   Auto-Attendant Menu Settings - Night Service

Auto-Attendant 

(Night Service) 

[Auto-Attendant 

Name]

This field identifies which auto-attendant settings you are configuring. 

Night Service

Choose Enable to specify that you want to have separate setting for this auto-

attendant during the Night Service hours. See 

 for more 

information on office hours.
Choose Disable to use one set of auto-attendant settings only (Office Hour 

settings). 

Audio File Upload

Enter the location of the file you want to upload, or click Browse... to find it.

Browse

Click this to find the file you want to upload.

Upload

Click this to upload an audio file for this menu of auto-attendant.

Audio File State

This field displays Uploaded if an audio file has been uploaded for this menu. If no 

audio file has been uploaded for this menu, it displays No audio file!.

Playback

Click Playback to play the audio file uploaded for this menu. The file is played by 

the default media player installed on your computer. 

Dial Extension 

Number

Specify whether a caller can dial an extension number directly from this menu.

Forward to a 

specific extension 

directly 

(Extension)

If you want this auto-attendant to forward calls directly to a specific extension 

without playing any audio file, then select this option and type the extension you 

want to forward calls to. 
This option can be used for a fax line or direct line to a specific extension.

Note: This field is only available for the initial auto-attendant menu. 

Options 

This section displays the actions configured for this auto-attendant menu.

Action

This field displays the digits a caller must dial to perform an action.

Description 

This field displays the description for this action.

Action

This field displays the function of an action. 

Extension

This field displays either the extension that this call is forwarded to or it displays 

Next Menu, if the action for this auto-attendant option is to Forward to next 

menu.  
Click Next Menu to configure the settings for a sub menu.

Add/Edit/Delete

Click:
•

Add to create a new option for this auto-attendant menu.

•

Edit to change the settings for an auto-attendant option.

•

Delete to remove this option from this Menu.

Apply

Click this to save your changes.

Cancel

Click this to go back to the previous screen without applying any unsaved 

changes.