User ManualTable of ContentsUser’s Guide1About This User's Guide3Document Conventions4Safety Warnings6Contents Overview9Table of Contents11List of Figures21List of Tables27Introduction and Tutorials31Getting to Know Your X6004331.1 Introduction331.1.1 Voice over Internet Protocol (VoIP) Implementation341.1.2 PBX Telephony Features341.1.3 Scalable Design351.2 Ways to Manage the X6004351.3 Good Habits for Managing the X6004351.4 LEDs36How It Works372.1 Call Routing372.1.1 Call Routing Terms372.2 Internal Call Routing392.3 Outbound Call Routing39Tutorials413.1 Making Internal Calls423.1.1 Configure SIP Extensions423.1.2 Connect IP Phones453.1.3 Register IP Phones453.1.4 Auto Provisioning463.2 Making PSTN Calls493.2.1 Connecting to PSTN493.2.2 Dialing Rule for PSTN523.2.3 LCR to Authority Group Assignment543.3 Making ITSP Calls553.3.1 Connecting to ITSP553.3.2 Dialing Rule for ITSP593.3.3 LCR to Authority Group Assignment613.4 Using Call Features623.4.1 Customizing Feature Codes623.4.2 Using the Voicemail Feature63Phone User Tutorial654.1 Using Your Web Portal654.1.1 Your Information654.1.2 Accessing the Web Portal654.1.3 Changing Your Security Information664.1.4 Personalizing Your Settings674.1.5 Setting Up Voicemail704.1.6 Using the Web Phone (IP Phone Users Only)70Web Configurator & Network Setup73The Web Configurator755.1 Introduction755.2 System Login755.3 The System Screen775.3.1 The Navigation Panel785.4 Dashboard - System Information795.5 Saving Your Configuration825.6 Icons in the Web Configurator825.7 Resetting the X6004835.8 Rebooting the X6004835.9 Logging Out of the Web Configurator835.10 Help84Network Deployment856.1 Network Deployment Overview856.2 LAN Configuration866.3 WAN Configuration866.3.1 DNS Server Address Assignment866.3.2 Configure WAN Settings866.4 DDNS (Dynamic DNS)876.4.1 DYNDNS Wildcard886.4.2 DDNS Configuration886.5 NTP (Network Time Protocol) Configuration896.6 Static Route Overview906.6.1 Configuring Static Route906.6.2 Add a Static Route91IP PBX93SIP Server957.1 SIP Server Overview957.1.1 RTP957.2 SIP Server Global Settings967.3 FXO Channel977.3.1 Configure FXO Settings977.3.2 Configure FXS Settings987.4 Call Blocking997.4.1 Call Blacklist997.5 Setting Feature Codes100Auto Provision1038.1 Auto Provisioning Overview1038.1.1 How to Configure Auto Provisioning1038.1.2 How Auto Provisioning Works1048.2 Auto Provision Screen1048.2.1 Auto Provision Edit Settings1058.2.2 Auto Provision View SPTGEN106QoS1079.1 QoS Overview1079.1.1 ToS1079.1.2 DiffServ1089.1.3 DSCP and Per-Hop Behavior1089.2 QoS Settings108Voice Mail11110.1 Voice Mail Overview11110.1.1 Mail Relay11110.2 Voice Mail Screen111Phonebook11311.1 Phonebook Overview11311.1.1 LDAP Based Phonebook11311.1.2 Local Phonebook11411.2 Phonebook Configuration Screen11411.2.1 Import Phonebook Screen11511.3 LDAP Phonebook Screen11511.3.1 Local Phonebook Screen11711.3.2 Local Phonebook Add/Edit Screen117DSP Management11912.1 DSP Overview11912.1.1 Installing a Second DSP Module11912.1.2 Removing a DSP Module12012.2 DSP Management12012.2.1 DSP Management Screen121Office Hours12313.1 Office Hours Overview12313.2 Office Hour Screen123Authority Group12514.1 Extension Management Overview12514.1.1 Voice Codecs12614.1.2 Video Codecs12714.2 Authority Group12714.2.1 Extension Query Result Screen12814.2.2 Add/Edit Authority Group12814.2.3 Authority Group Configuration Screen12914.3 Extension Features13114.3.1 Add Multiple SIP Peers13114.3.2 Add a SIP Extension13314.3.3 Configure SIP Extensions13414.3.4 SIP Extension Call Forward Screen13514.3.5 DND White List13714.3.6 Find Me List13714.3.7 Blacklist13814.3.8 Voice Mail Settings13914.3.9 SIP Extension Advanced Screen13914.3.10 Add an FXS Extension14114.3.11 Configure FXS Extensions14214.3.12 FXS Extension Call Forward Screen14314.3.13 FXS Extension Voice Mail Screen14314.3.14 FXS Extension Advanced Screen144Ring Group14515.1 Ring Group Overview14515.2 Ring Group Configuration14515.2.1 Create a New Ring Group14615.2.2 Edit Ring Group Description14615.2.3 Configure Ring Group Settings14715.2.4 Add/Edit Page Group Screen14815.2.5 Add/Edit Hunt Group Screen14915.2.6 Paging Group Example150Pickup Group15516.1 Pickup Group Overview15516.1.1 Pickup Group Settings15616.1.2 Add/Edit Pickup Groups156Call Access Code15917.1 Call Access Code15917.1.1 Set Call Access Code Screen16017.1.2 Internal Extension Length160Outbound Line Group16318.1 Outbound Line Group Overview16318.2 Outbound Line Group Screen16418.3 FXO Trunk Configuration16418.3.1 Add/Edit FXO Trunk16518.3.2 Configure an FXO Trunk16518.3.3 Auto-Attendant for Incoming Calls16618.4 SIP Trunk Configuration16618.4.1 Add/Edit SIP Trunk16718.4.2 Configure a SIP Trunk16718.5 Auto-Attendant for SIP Trunks17018.5.1 Configuring Direct Inward Dialing Settings17018.6 Trusted Peer Configuration17118.6.1 Add/Edit Trusted Peer17118.6.2 Trusted Peer Configuration172Auto-Attendant17519.1 Auto-Attendant Overview17519.2 Auto-Attendant Structure17519.2.1 Configuring Menus17619.3 Auto-Attendant Audio Files17719.3.1 Recording Auto-Attendant Audio Files17719.4 Auto-Attendant Management17919.4.1 Add/Edit Auto-Attendant18019.4.2 Auto-Attendant Menu Settings18019.4.3 Add/Edit Auto-Attendant Option18219.4.4 Auto-Attendant Night Service Settings183LCR18520.1 LCR Overview18520.2 LCR List18620.2.1 LCR Configuration18720.2.2 Add/Edit LCR Dial Condition188Group Management19121.1 Group Management Overview19121.1.1 Managing Authority Groups19121.1.2 Managing Outbound Line Groups19321.2 Group Management Screen19521.2.1 Edit Group Management Associations195Call Services19722.1 Call Services Overview19722.2 Emergency Call Overview19822.2.1 Emergency Call Configuration19822.3 Conference Calling Overview19922.3.1 Conference Calling Configuration20022.3.2 Conference Calling Edit and Add20122.4 Music on Hold Overview20222.4.1 Music on Hold Management20222.5 Distinctive Ring Configuration20222.6 Auto Callback Overview20322.7 Call Parking Overview20422.7.1 Call Parking Configuration205ZyStack20723.1 ZyStack Overview20723.1.1 ZyStack Requirements20723.1.2 ZyStack Failover Mode - Active20723.1.3 ZyStack Failover Mode - Standby20823.2 ZyStack Setting20923.2.1 ZyStack Add Screen20923.2.2 ZyStack Edit Screen21023.3 ZyStack Internal Call Routing21123.4 ZyStack Intranet Setup21223.4.1 ZyStack Add Intranet21323.5 ZyStack Status213Monitor, Log & Maintenance217System Information21924.1 System Information Overview219Status Observation22325.1 SIP Peer Status22325.2 FXS Peer Status22425.3 FXO Trunk Status22525.4 SIP Trunk Status226System Log22926.1 System Log Overview22926.2 View Log23026.2.1 Filter Log Results23126.3 Log Setting23226.3.1 Active Log Summary23326.3.2 System Log Configuration23426.3.3 Edit Syslog Server Settings236Call Detail Record (CDR)23927.1 CDR Overview23927.1.1 Local CDR Database23927.1.2 CDR Database Management via MySQL23927.2 CDR Management Screen24027.3 Backup List Screen24127.4 CDR Query Screen24227.4.1 CDR Report Screen244Maintenance24528.1 Administrator Accounts24528.2 Administrator Account Screen24528.3 Administrator List Screen24628.3.1 Add an Administrator24728.3.2 Edit an Administrator Account248Diagnostics24929.1 Diagnostics Overview24929.1.1 Information Collect24929.1.2 Packet Capture Screen250System File Maintenance25330.1 Configuration File Maintenance25330.1.1 Backup & Restore Screen25330.2 Firmware Upgrade Screen25530.3 FTP Command Line25630.3.1 Filename Conventions25630.3.2 GUI-based FTP Clients257myZyXEL.com25931.1 myZyXEL.com Overview25931.1.1 Subscription Services Available on the X600425931.2 Registration26031.3 Service26131.4 License Status262Web Portal and IVR263Web Portal26532.1 Web Portal Overview26532.2 Web Portal Login26532.3 Account Settings26632.4 Call Forwarding and Blocking26732.4.1 DND White List26932.4.2 Find Me List27032.4.3 Blacklist27132.5 Voice Mail Settings27132.6 Web Phone272Interactive Voice Response (IVR) System27533.1 IVR Overview27533.2 Accessing IVR27533.3 Personal IVR Main Flow27633.4 Personal IVR PIN Menu27633.5 Personal IVR Call Forward & Blacklist27733.6 Personal IVR Voicemail279Appendices & Index281Product Specifications283IP Addresses and Subnetting287Open Software Announcements297Legal Information317Customer Support321Index327Size: 8.36 MBPages: 334Language: EnglishOpen manual