Pitney Bowes DM300c User Manual
8-7
SDC755A
8 • Troubleshooting
Problems with Postage Refill
The display shows a series of messages during the postage
refill process
Normal
The machine is designed to display the progress of the postage refill.
The machine is designed to display the progress of the postage refill.
If the procedure fails for any reason, the display tells you why. Make
the necessary corrections.
Machine fails to connect to Postage by Phone Data Centre — no
dial tone
Machine not connected to analogue phone line
Make sure you've connected your machine to a working analogue
Make sure you've connected your machine to a working analogue
phone line (the same type you connect your Fax to). Also make sure
the phone line connectors are firmly seated.
Incorrect setup of System Options
One or more of the system options may be setup wrong. Go to the
Incorrect setup of System Options
One or more of the system options may be setup wrong. Go to the
system options instructions and check the following:
• Does your phone system require you to dial a prefix number to
• Does your phone system require you to dial a prefix number to
get an outside phone line? Make sure to include these in the
setup if needed. See Chapter 6, System Optons.
• Is the dial method correct? You have to tell the machine if your
phone uses a pulse or tone for dialing. See Chapter 6, System
Optons.
Display Problems
Display hard to read
Display contrast needs adjustment (see page 6-4).