DELL C3760dn User Manual

1 

Ensure that the MPF is properly inserted. 

The task is complete. 

Proceed to the action 

Does this solve your problem? 

corresponding to the 

type of the print media 

being used: 

• Thick  -  2a  
•  Thin - 2b 
• Coated  -  2c  
• Envelope  -  2d  

If performing manual 

duplex printing, go to 

action 2e. 
If using paper other 

than the above or if not 

performing manual 

duplex printing, go to 

action 2f. 

2a  Use thick paper that is 216 g/m

2

 or less. 

The task is complete. 

Go to action 3a. 

Does this solve your problem? 

2b  Use thin paper that is 60 g/m

2

 or more. 

The task is complete. 

Go to action 3a. 

Does this solve your problem? 

2c  Load coated paper one sheet at a time. 

The task is complete. 

Go to action 3b. 

Does this solve your problem? 

2d  Ensure that the envelope is properly loaded in the MPF as instructed in  The task is complete.  Go to action 3c. 

"Loading an Envelope in the MPF." 
Does this solve your problem? 

2e  Ensure that the print media is not curled. 

The task is complete. 

Go to action 3a. 

2f 

Is the print media damp? 

Go to action 3d. 

Go to action 3a. 

3a  Fan the print media. 

The task is complete. 

Go to action 3b. 

Does this solve your problem? 

3b  Wipe the retard roller in the MPF with a cloth moistened with water. 

The task is complete. 

Go to action 4b. 

Does this solve your problem? 

3c  If the envelope is deformed, correct it or use another envelope. 

The task is complete. 

Go to action 3a. 

Does this solve your problem? 

3d  Turn over the print media. 

The task is complete. 

Go to action 4a. 

Does this solve your problem? 

4a  Use print media that is not damp. 

The task is complete. 

Go to action 3a. 

Does this solve your problem? 

4b  Replace the drum cartridges. 

The task is complete. 

Contact Dell. 

Does this solve your problem? 

Troubleshooting Guide