Xerox Network Laser Printers User Manual
OS/2 Troubleshooting
7-8
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DocuPrint Technical Information Guide
OS/2 Troubleshooting
This section contains OS/2 quick check and step-by-step
troubleshooting procedures.
troubleshooting procedures.
Requirements
• A workstation/server with the appropriate DocuPrint
print driver installed.
• A working knowledge of the operating system being
used on your workstation.
• Proper cabling in use to connect the printer to the
network.
OS/2 Quick Check
1
Print a Configuration sheet and check ALL IP addresses
and verify that you have set the DocuPrint printer’s
address correctly. Refer to the section “Print the
Configuration Sheet” in Chapter 2.
and verify that you have set the DocuPrint printer’s
address correctly. Refer to the section “Print the
Configuration Sheet” in Chapter 2.
2
Use the “ping” command to see if your server responds. If
the server does not respond you may have an addressing
or network problem.
the server does not respond you may have an addressing
or network problem.
3
Use the “ping” command to see if your DocuPrint printer
responds. If the printer does not respond, you may have
an addressing or network problem. Correct these
conditions and retry.
responds. If the printer does not respond, you may have
an addressing or network problem. Correct these
conditions and retry.
4
Use the “ping” command to see if your gateway responds.
If the gateway does not respond, you may have an
addressing or network problem. Correct these conditions
and retry.
If the gateway does not respond, you may have an
addressing or network problem. Correct these conditions
and retry.
5
Check your router, subnet (if applicable), and gateway
addresses. (Incorrect addressing can render your lpr/lpd
printing system unusable.)
addresses. (Incorrect addressing can render your lpr/lpd
printing system unusable.)
6
For OS/2 printing only, is LPRPORTD.EXE running?
7
For OS/2 and WIN-OS/2 printing, is LPRMON.EXE
running?
running?