Xerox 480 User Manual

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Xerox Document Centre Reference Guide
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Calling the Welcome Center
If you are experiencing difficulty with your Document Centre, 
check the suggestions in the following Table of Troubleshooting 
Tips
 to see if you can solve the problem before contacting the 
Welcome Center. You might be able to resolve the situation quickly. 
If the difficulty persists, contact the Xerox Welcome Center. The 
Welcome Center telephone number is conveniently located on the 
Machine Information screen.
The Welcome Center will want to know the following information: 
The nature of the problem, the Machine Serial number, the fault 
code if any, and the name and location of your company.
NOTE
If you require assistance from the Welcome Center, contact them at 
the following phone number.
USA 
(800) 821-2797
Canada
(800) 939-3769