Xerox 5222 User Manual
Network-related Problems
379
Internet/Intranet Connection
This section explains the troubleshooting procedures and restrictions while using
Internet and intranet connections.
Internet and intranet connections.
Troubleshooting
The possible problems and actions are as follows.
When you cannot connect to the Internet/intranet
Problem
Action
Authentication service on a
remote server is not
supported on the machine.
remote server is not
supported on the machine.
Basic authentication only is supported on the machine.
NTLM/digest is not supported. Change to authentication
using SSL as security considerations require.
NTLM/digest is not supported. Change to authentication
using SSL as security considerations require.
The remote cooperation
service and the machine
model options do not match.
service and the machine
model options do not match.
If using remote services, purchase the corresponding
product, model, or options as necessary.
product, model, or options as necessary.
The IP address is not set
correctly.
correctly.
Check the IP address setting. If the IP address is not set
correctly, supply a fixed IP address, or use DHCP or Autonet
to assign an IP address.
correctly, supply a fixed IP address, or use DHCP or Autonet
to assign an IP address.
The IP gateway address is
not set correctly.
not set correctly.
Enter the correct IP gateway address if connected to a proxy
server or a web server through an IP gateway.
server or a web server through an IP gateway.
The subway mask is not set
correctly.
correctly.
Enter the correct subway mask that matches the operating
environment.
environment.
The DNS server address is
not set correctly.
not set correctly.
Check the DNS server address.
The DNS server address
cannot be resolved.
cannot be resolved.
Set the DNS server for resolving addresses.
• When using a proxy server:
• When using a proxy server:
Enter the DNS server address for resolving the proxy
server address.
server address.
• When not using a proxy server:
Enter the DNS server address for resolving the recipient
addresses.
addresses.
The address to bypass proxy
server setting is incorrect.
server setting is incorrect.
Check whether only the address to bypass proxy is specified.
If the server is accessed using a direct IP address while
specifying an address to bypass proxy in FQDN format, the
registered server does not become an excluded object.
Therefore, an IP address can be used as the bypass proxy
address. Similarly, if the server is accessed using FQDN
format while specifying a direct IP address for the bypass
proxy address, the registered server does not become an
excluded object. Therefore, an FDQN format can be used as
the bypass proxy address.
If the server is accessed using a direct IP address while
specifying an address to bypass proxy in FQDN format, the
registered server does not become an excluded object.
Therefore, an IP address can be used as the bypass proxy
address. Similarly, if the server is accessed using FQDN
format while specifying a direct IP address for the bypass
proxy address, the registered server does not become an
excluded object. Therefore, an FDQN format can be used as
the bypass proxy address.
The connected server or
proxy server is down.
proxy server is down.
Check that the server or proxy server you wish to connect to
is operating normally.
is operating normally.
The network drops out or is
disconnected.
disconnected.
Check the network cable connections. A spanning tree
environment is recommended to construct a strong
environment against network interruptions.
environment is recommended to construct a strong
environment against network interruptions.
Cannot communicate due to
the load on the server
application.
the load on the server
application.
Wait a while and try again.