Xerox 5252 User Manual

DocuColor 5252 Operator Manual

7-27

Problem solving

When there is a problem with the digital press or an accessory, 
refer to the Touch Screen where the Fault Code and a solution will 
be displayed. Follow all steps until the problem is corrected. If the 
problem persists, call the following number for assistance.
Follow the instructions below before calling for service.

Be prepared to provide a complete description of the problem to 
the service operator. Defining the problem accurately may help 
you and the operator solve the problem over the phone and 
minimize downtime. If the problem cannot be solved by telephone, 
a service representative will be dispatched to your site promptly.

Record the displayed Fault Codes.

Record the Machine Serial Number. Press the Machine Status 
button on the Control Panel. Touch the Machine Details tab and 
the serial number is displayed.

If copy quality is a problem, take a copy sample to the telephone 
with you to help you describe the problem or to assist you when 
answering the questions from the service operator about the 
defects.

If possible, use a phone near the press when calling for 
assistance. Follow the instructions provided by the operator.

For system support, user help, and service support, call the 
appropriate number:
US:

Canada:1-800-939-3769
Europe:_________________________
Latin America:_________________________