Xerox 5252 User Manual
DocuColor 5252 O perator Manual
9-12
Maintenance
Calling for service
Refer to the Touch Screen when there is a problem with the digital
press or an accessory. A status code and suggested solutions are
displayed on the screen. Follow all steps in the suggested
solutions until the problem is corrected. If the problem persists,
call for assistance.
Follow the instructions below before calling for service.
press or an accessory. A status code and suggested solutions are
displayed on the screen. Follow all steps in the suggested
solutions until the problem is corrected. If the problem persists,
call for assistance.
Follow the instructions below before calling for service.
1
Be prepared to provide a complete description of the problem to
the service operator. Defining the problem accurately may help
you and the operator solve the problem over the phone and
minimize downtime. If the problem cannot be solved by telephone,
a service representative will be dispatched to your site promptly.
the service operator. Defining the problem accurately may help
you and the operator solve the problem over the phone and
minimize downtime. If the problem cannot be solved by telephone,
a service representative will be dispatched to your site promptly.
2
Record the displayed Fault Codes.
3
Record the Machine Serial Number. Press the Machine Status
button on the Control Panel. Touch the Machine Details tab and
the serial number is displayed. (If for some reason the serial
number is not displayed, open the Right/Left Front Doors of the
digital press. The serial number is also on a white label on the
bottom front frame.)
button on the Control Panel. Touch the Machine Details tab and
the serial number is displayed. (If for some reason the serial
number is not displayed, open the Right/Left Front Doors of the
digital press. The serial number is also on a white label on the
bottom front frame.)
4
If copy quality is a problem, take a copy sample to the telephone
with you to help you describe the problem or to assist you when
answering the questions from the service operator about the
defects.
with you to help you describe the problem or to assist you when
answering the questions from the service operator about the
defects.
5
If possible, use a phone near the press when calling for
assistance. Follow the instructions provided by the operator.
assistance. Follow the instructions provided by the operator.
6
For system support, user help, and service support, call the
appropriate number:
US:
appropriate number:
US:
1-800-821-2797
Canada:1-800-939-3769
Europe:_________________________
Latin America:_________________________
Europe:_________________________
Latin America:_________________________