Xerox 5400 User Manual
Advanced Features and Troubleshooting Manual
83
Troubleshooting
Printing problems
Problem: The printer won’t print at all, or a file sent from the
client/server won’t print
Actions:
Check with your network administrator to see that the printer is powered up,
connected to the network and that the network is operational.
connected to the network and that the network is operational.
Check the control panel display screen for paper jam, door open, or other messages.
If the port (parallel or network) the printer is connected to is disabled, enable it. Print
the Configuration Sheet (see page 30)
the Configuration Sheet (see page 30)
and check the port you are using to see if the
Port Enable
menu item in the appropriate interface menu is set to
On
. If it is set to
Off
, set it to
On
and try again.
Note
If you enable a port that was disabled, you must reboot the printer.
If the printer has printed recently, try printing a Configuration Sheet;
(see page 30).
If it does not print, contact your Customer Support Center.
If the Configuration Sheet prints, check to see that the printer is configured
properly.
properly.
If the printer is configured properly, check the Configuration Sheet to confirm
that the correct PDL is enabled for the port or protocol you are using.
that the correct PDL is enabled for the port or protocol you are using.
If the correct PDL is enabled and the printer continues not to print, contact your
Customer Support Center.
Customer Support Center.
Problem: A printed page does not look like it should
Actions:
Make certain that the software application you are using to create your print job is
configured properly. Refer to your software documentation.
configured properly. Refer to your software documentation.
Make sure that you are using the correct print driver.
Send a file containing PCL or PostScript commands to the printer.
If your page prints as it should, your printer and interface are functioning
properly.
properly.
If your information prints, but doesn’t look right, you may have an error in your
command sequence/operator, a missing downloaded font, or a mismatched
printer option against your host formatting.
command sequence/operator, a missing downloaded font, or a mismatched
printer option against your host formatting.
You can identify command errors by looking at your input file. You can
determine which fonts are in the system by printing a PCL or PS Font List; (see
page 50). You can verify your data setup by printing a Configuration Sheet and
checking your printer setup. Refer to page 30 for information about printing these
reports.
determine which fonts are in the system by printing a PCL or PS Font List; (see
page 50). You can verify your data setup by printing a Configuration Sheet and
checking your printer setup. Refer to page 30 for information about printing these
reports.