Ricoh DSm721d User Manual

Troubleshooting When Using the Facsimile Function

30

❖ Reception

Cannot cancel a Memo-
ry Transmission.

The document is being scanned.

Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.

Cannot cancel a Memo-
ry Transmission.

The document is being sent or it is 
in standby.

Press the {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.

Cannot cancel an Im-
mediate Transmission.

-

Press  the  {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.

Cannot cancel Internet 
Fax transmission.

-

Press  the  {Clear/Stop} key. See 
“Canceling a Transmission”, Fac-
simile Reference.

Canceling Internet Fax transmis-
sion is possible only during scan-
ning. It is impossible during 
communication.

Although a group spec-
ification was set for the 
following, reception 
was not possible.

Forwarding, Forward-
ing of Special Sender, 
Email TX Result, rout-
ing email received via 
SMTP.

The number of specified destina-
tions exceeds the maximum num-
ber that can be specified as a 
group.

A maximum of 100 parties can be 
specified for a group. Check if 
there are over the specified num-
bers registered in the address 
book. If a group was registered in 
another group, transmission is 
canceled but an error message 
does not appear. See “Registering 
Names to a Group”, General Set-
tings Guide.

The machine failed to 
print received fax doc-
uments.

If this happened when the Re-
ceive File indicator was lit, the pa-
per or toner might have run out, 
making printing impossible.

• Load paper into the paper 

tray.

• Add  toner.

 See “Substitute Reception”, Fac-
simile Reference.

The machine failed to 
print received fax doc-
uments.

When the B Load Paper indica-
tor is lit.

Load paper into the paper tray. 
See p.65 “Loading Paper”.

Reception is impossi-
ble, but transmission is 
possible.

The toner has run out.

Replace the toner bottle. See p.85 
“Replacing Toner”.

Reception is possible, but 
transmission is impossible.

The terminal adaptor setting is in-
correct.

Check the setting.

Transmission is possible, 
but reception is impossible.

The terminal adaptor setting is in-
correct.

Check the setting.