Ricoh DSm721d User Manual
When You Cannot Send or Receive Fax Messages As Wanted
29
3
When You Cannot Send or Receive Fax
Messages As Wanted
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
and reception-related problems.
❖ Transmission/Reception
❖ Transmission
Problem
Cause
Solution
Both transmission and
reception are impossible.
reception are impossible.
The modular cable may be dis-
connected.
connected.
Make sure that the modular cable
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,
General Settings Guide.
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,
General Settings Guide.
Both transmission and
reception are impossible.
reception are impossible.
The terminal adaptor setting is in-
correct.
correct.
Check the setting.
Problem
Cause
Solution
Document appears
blank at the other end.
blank at the other end.
The original was placed upside
down.
down.
Place it correctly. See “Placing
Originals”, Facsimile Reference.
Originals”, Facsimile Reference.
Transmission failed
due to a “maximum e-
mail size” error.
due to a “maximum e-
mail size” error.
The size of the Internet fax docu-
ment exceeds the maximum e-
mail size specified on the machine.
ment exceeds the maximum e-
mail size specified on the machine.
Set [Maximum E-mail Size] under [E-
mail Settings]
mail Settings]
to [Off], or set the
maximum e-mail size to a larger
value. Then, re-send the docu-
ment. See “E-mail Settings”, Gen-
eral Settings Guide.
value. Then, re-send the docu-
ment. See “E-mail Settings”, Gen-
eral Settings Guide.
When using On Hook
Dial or Manual Dial,
”
Dial or Manual Dial,
”
Receiving...
”
appears and transmis-
sion is not allowed.
sion is not allowed.
If the machine fails to detect the
size of the original when the
{Start} key is pressed, it performs
a receiving operation.
size of the original when the
{Start} key is pressed, it performs
a receiving operation.
Press [Original Size:], select the
scanning area, and then resend
the document. If you use On
Hook Dial or Manual Dial fre-
quently, it is recommended that
you set “Receive documents by
pressing the {Start} key when
originals are not set.” to “Off” in
User Parameters. If this is set to
“Off”, when using Manual Dial,
you cannot receive by pressing
the {Start} key. See “Parameter
Setting”, General Settings Guide.
scanning area, and then resend
the document. If you use On
Hook Dial or Manual Dial fre-
quently, it is recommended that
you set “Receive documents by
pressing the {Start} key when
originals are not set.” to “Off” in
User Parameters. If this is set to
“Off”, when using Manual Dial,
you cannot receive by pressing
the {Start} key. See “Parameter
Setting”, General Settings Guide.
LAN-Fax Driver does
not work.
not work.
The entered login user name,
password, or driver encryption
key is incorrect.
password, or driver encryption
key is incorrect.
Check your login user name,
password, or driver encryption
key, and enter them correctly.
Contact the administrator.
password, or driver encryption
key, and enter them correctly.
Contact the administrator.
LAN-Fax Driver does
not work.
not work.
A high security level is set by the
extended security function.
extended security function.
Contact the administrator.