Lexmark MX310dn User Manual
Action
Yes
No
Step 4
a
Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
came with the printer.
b
Resend the print job.
Do the jobs print?
The problem is solved. Go to step 5.
Step 5
a
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
printer back on.
b
Resend the print job.
Do the jobs print?
The problem is solved. Go to step 6.
Step 6
a
Remove, and then reinstall the printer software. For more
information, see “Installing the printer software” on page 23.
information, see “Installing the printer software” on page 23.
Note: The printer software is available at
.
b
Resend the print job.
Do the jobs print?
The problem is solved. Contact
.
Print job takes longer than expected
Action
Yes
No
Step 1
Change the environmental settings of the printer.
a
From the printer control panel, navigate to:
Settings > General Settings
b
Select Eco
‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
consumption of energy or supplies, or both.
Did the job print?
The problem is solved. Go to step 2.
Step 2
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the job
images, and the number of pages in the print job, and then resend the job
Did the job print?
The problem is solved. Go to step 3.
Troubleshooting
206