3com 3C10316 User Manual
1
• Fifth-generation IP telephony
system with proven high-fidelity
audio and system reliability
audio and system reliability
• Secure, converged solution
eliminates cost and administrative
overhead of separate voice and
data networks
overhead of separate voice and
data networks
• IP phone portfolio meets a
range of performance and
budget requirements
budget requirements
• Advanced built-in applications
include automated attendant,
voice mail, automatic call
distribution, and graphical
call detail recording
voice mail, automatic call
distribution, and graphical
call detail recording
• Easily integrated, productivity-
enhancing application options
include IP Messaging, eXchange
Call Center, ExecutiveAssistant,
and Education Module
include IP Messaging, eXchange
Call Center, ExecutiveAssistant,
and Education Module
Key Benefits
Increased Productivity
With the 3Com
With the 3Com
®
NBX
®
100 IP Telephony
Solution, small to medium size organiza-
tions can increase efficiency, enhance
collaboration and improve customer
interactions. Advanced applications and
intuitive, browser-based management can
optimize services and minimize the need
for additional personnel.
tions can increase efficiency, enhance
collaboration and improve customer
interactions. Advanced applications and
intuitive, browser-based management can
optimize services and minimize the need
for additional personnel.
The NBX platform offers built-in, produc-
tivity enhancing tools such as voice mail,
automatic call distribution (ACD), computer
telephony integration (CTI) via TAPI,
visual voicemail/e-mail clients (IMAP4),
desktop administration, and call detail
reporting (CDR) applications.
tivity enhancing tools such as voice mail,
automatic call distribution (ACD), computer
telephony integration (CTI) via TAPI,
visual voicemail/e-mail clients (IMAP4),
desktop administration, and call detail
reporting (CDR) applications.
R5.0 enhancements include:
• Four new IP phones
• Built-in ACD
• Forced and verified account codes
• Personal operator service
• Silent monitor/whisper/barge-in
functionality
Easy Deployment
Standards-based design, including support
for switched IEEE 802.3af Power over
Ethernet (PoE), facilitates seamless integra-
tion with existing network infrastructure
and provides the investment assurance of
cost-effective system evolution. Open
Applications Protocol Interface (API)
architecture provides access to best-in-
class third-party applications.
Standards-based design, including support
for switched IEEE 802.3af Power over
Ethernet (PoE), facilitates seamless integra-
tion with existing network infrastructure
and provides the investment assurance of
cost-effective system evolution. Open
Applications Protocol Interface (API)
architecture provides access to best-in-
class third-party applications.
Practical Scalability
Organizations can boost capacity and
enhance applications via software upgrades,
without the need for expensive hardware
acquisitions. Cost-saving incremental
licensing provides scalability up to 200
devices (lines/stations; maximum 100
PSTN lines) and up to eight NBX IP Virtual
Tie Lines (VTLs).
Organizations can boost capacity and
enhance applications via software upgrades,
without the need for expensive hardware
acquisitions. Cost-saving incremental
licensing provides scalability up to 200
devices (lines/stations; maximum 100
PSTN lines) and up to eight NBX IP Virtual
Tie Lines (VTLs).
Reduced Operation Costs
A single voice and data network gives
organizations the advantages of a
converged infrastructure. Streamlined
deployment and management optimize
existing IT resources. Easy moves-adds-
changes can significantly lower total cost
of ownership.
A single voice and data network gives
organizations the advantages of a
converged infrastructure. Streamlined
deployment and management optimize
existing IT resources. Easy moves-adds-
changes can significantly lower total cost
of ownership.
Reduced Communications Costs
VoIP telephony enables dramatic cost
reduction of long distance calling
expenses—unified multisite dialing plans
and hop-on/hop-off toll-bypass across
wide area networks (WANs) can deliver
immediate savings. Multisite message
exchange options between 3Com and
third-party Voice Profile for Internet Mail
(VPIM)-compliant voicemail systems
offer multisite organizations the economy
of interoperable systems.
VoIP telephony enables dramatic cost
reduction of long distance calling
expenses—unified multisite dialing plans
and hop-on/hop-off toll-bypass across
wide area networks (WANs) can deliver
immediate savings. Multisite message
exchange options between 3Com and
third-party Voice Profile for Internet Mail
(VPIM)-compliant voicemail systems
offer multisite organizations the economy
of interoperable systems.
Budget-Matching IP Phone Choices
IP phones with robust feature-sets let
organizations optimize their investments
in communications infrastructure. Choices
include 10/100/1000 Mbps Ethernet/IP
phones, softphones, and receptionist
consoles that support SIP or NBX call
control and PoE for deployment flexibility.
IP phones with robust feature-sets let
organizations optimize their investments
in communications infrastructure. Choices
include 10/100/1000 Mbps Ethernet/IP
phones, softphones, and receptionist
consoles that support SIP or NBX call
control and PoE for deployment flexibility.
Broad Range of Advanced Applications
For improving business activities, 3Com
NBX systems support numerous standards-
based applications, including advanced ACD
capabilities with 3Com eXchange Call Center
software, enhanced desktop productivity
with 3Com ExecutiveAssistant call recording
and find me/follow me services, and reuse
of Nortel handsets with the 3Com Legacy
Link solution. Additionally, the 3Com Voice
Solution Providers Program delivers third-
party offerings tested for compatibility
and integration with 3Com voice solutions.
For improving business activities, 3Com
NBX systems support numerous standards-
based applications, including advanced ACD
capabilities with 3Com eXchange Call Center
software, enhanced desktop productivity
with 3Com ExecutiveAssistant call recording
and find me/follow me services, and reuse
of Nortel handsets with the 3Com Legacy
Link solution. Additionally, the 3Com Voice
Solution Providers Program delivers third-
party offerings tested for compatibility
and integration with 3Com voice solutions.
DATA SHEET
3Com
®
NBX
®
100 IP Telephony Solution R5.0
3 C O M I S C H A N G I N G T H E W AY B U S I N E S S S P E A K S