Lexmark X644e User Manual

Paper frequently jams. 

You are using paper that does not 
meet the MFP specifications.

Use recommended paper and other specialty media.

See the 

 available on our 

Lexmark Web site at 

 for detailed 

specifications.

 for information that can help prevent 

jams from occurring.

You have loaded too much paper 
or too many envelopes.

Make sure the stack of paper you load does not exceed 
the maximum stack height indicated in the tray or on the 
multipurpose feeder.

Guides in the selected tray are not 
set to the appropriate position for 
the size paper loaded.

Move the guides in the tray to the correct position.

The paper has absorbed moisture 
due to high humidity.

Load paper from a fresh package.

Store paper in its original wrapper until you load it.

See 

 for more information.

The pick rolls may be worn.

Replace the pick rolls.

See 

 for more information.

The

 Paper Jam 

message remains after 
you remove the jammed 
paper. 

You have not pressed 

 

or have not cleared the entire 
paper path.

Clear the entire paper path, and then press

 

.

See 

for more information.

The page that jammed 
does not reprint after you 
clear the jam. 

Jam Recovery in the Setup menu 
is set to Off.

Set 

 to Auto or On.

See the 

 for more 

information.

Blank pages feed into 
the output bin. 

An incorrect media type is loaded 
in the tray being printed from.

Load the correct type media for your print job, or change 
the Paper Type to match the type of media loaded.

See the 

 for more 

information.

Original documents 
misfeed in the ADF.

The guides are not adjusted 
properly.

Adjust the guides toward the media until they lightly rest 
against the edge of the media.

The pick roller mechanism may be 
worn.

Replace the roller mechanism.

See 

 for more 

information.

Multiple pages feed into 
the ADF.

The separator roll may be worn.

Replace the separator roll.

See 

 for more 

information.