Lexmark X646e User Manual

The following solutions will help solve copy problems. For additional information, see 

.

If an option does not operate correctly after it is installed, or if it quits working:

Turn the MFP off, wait for about 10 seconds, and turn the MFP on. If this does not fix the problem, unplug the 
MFP, and check the connection between the option and MFP.

Print the menu settings page, and check to see if the option is listed in the Installed Options list. If the option is not 
listed, reinstall it. See 

 for more information.

Make sure the option is selected in the software application you are using.

The following table lists MFP options and suggested corrective actions for related problems. If the suggested corrective 
action does not fix the problem, call your service representative.

The fax document takes a long 
time to transmit.

Touch 

, then under Content, change the setting to Text, and then set the 

resolution to Standard.

The images on the fax I sent are 
not clear.

Touch 

, then under Content, change the setting to Text/Photo or Photo.

Increase the output resolution.

This will increase the amount of time required for the scan and will increase the 

quality of the fax output.

Drawers

• Make sure the connection between drawers (250-sheet drawer, 500-sheet drawer, or 2000-sheet 

drawer) or the connection between a drawer and a duplex unit or the MFP is secure. 

• Make sure the print media is loaded correctly. See 

for more details.

Duplex unit

• Make sure the connection between the duplex unit and the MFP is secure. If the duplex unit is 

listed on the menu settings page, but print media jams when it enters or exits the duplex unit, the 
MFP and duplex unit may not be properly aligned. 

• Make sure the duplex front access cover is securely installed.

Envelope feeder

• Make sure the connection between the envelope feeder and the MFP is secure.
• Make sure the Paper Size setting is correct in both the Paper menu and in the software 

application.

• Make sure the envelopes are loaded correctly. See 

 for more 

details.

Flash memory

Make sure flash memory is securely connected to the MFP system board.

Internal print 
server

• Make sure the internal print server (also called an internal network adapter or INA) is securely 

connected to the MFP system board.

• Make sure you are using the correct cable, that it is securely connected, and the network 

software is correctly set up.

See the 

 CD that shipped with the MFP for more details.

Large capacity 
feeder (2000-sheet 
drawer)

MFP memory

Make sure MFP memory is securely connected to the MFP system board.