Lexmark X746de User Manual
Scan to Network troubleshooting
The application icon is missing from the home screen
M
AKE
SURE
TO
ENABLE
AT
LEAST
ONE
VALID
DESTINATION
D
ISPLAY
THE
APPLICATION
ICON
WHEN
NO
DESTINATIONS
ARE
AVAILABLE
1
From the Embedded Web Server, click Settings or Configuration.
2
Click Device Solutions > Solutions (eSF), or click Embedded Solutions.
3
Click the name of the application > Configure.
4
From the Home Screen Button section, select Always show button under Display Option, and then click Apply.
Printer cannot scan to the selected destination
M
AKE
SURE
THE
DESTINATION
IS
VALID
Verify that the destination is valid in the application configuration settings.
If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.
can be accessed from the Embedded Web Server.
I
F
THE
PRINTER
AND
DESTINATION
RESIDE
IN
DIFFERENT
DOMAINS
,
THEN
MAKE
SURE
THE
DOMAIN
INFORMATION
IS
SPECIFIED
If the destination exists within a different Windows domain than the printer, then you can edit the destination from
the application configuration page and enter the appropriate Windows domain information in the domain field as
part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the
printer network setup.
the application configuration page and enter the appropriate Windows domain information in the domain field as
part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the
printer network setup.
M
AKE
SURE
THE
FIREWALL
SOFTWARE
IS
ALLOWING
COMMUNICATION
If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP
or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the
destination if the destination and the printer reside on different subnets. The Windows Firewall must either be
configured to allow communication with the subnet the printer resides on, or the destination should be set up on
the same subnet as the printer. For more information, contact your system support person.
or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the
destination if the destination and the printer reside on different subnets. The Windows Firewall must either be
configured to allow communication with the subnet the printer resides on, or the destination should be set up on
the same subnet as the printer. For more information, contact your system support person.
M
AKE
SURE
A
FILE
WITH
THE
DEFAULT
FILE
NAME
DOES
NOT
ALREADY
EXIST
IN
THE
DESTINATION
If the three configuration settings for the File Name section of the application configuration page are not selected
(allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name
already exists within the destination, then there will be no method in place to distinguish the newly scanned file from
the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive
a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name.
In this case, the old file must either be removed from the destination, or one of the previously mentioned settings
must be turned on.
(allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name
already exists within the destination, then there will be no method in place to distinguish the newly scanned file from
the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive
a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name.
In this case, the old file must either be removed from the destination, or one of the previously mentioned settings
must be turned on.
Troubleshooting
301