Lexmark MS312dn Laser Printer User Manual
Action
Yes
No
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see
available for print jobs. For more information, see
.
Is the tray available in the printer driver?
Go to step 5.
Manually add the tray
in the printer driver.
in the printer driver.
Step 5
Check if the option is selected.
a
From the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
version 9 users, make sure the printer is set up in Chooser.
b
Resend the print job.
Is the tray working?
The problem is solved. Contact
.
MS312 paper feed problems
Paper jam message remains after jam is cleared
Action
Yes
No
Open front door and remove all trays.
a
Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b
Press
to clear the message and continue printing.
Does the paper jam message remain?
Contact
The problem is solved.
Jammed pages are not reprinted
Action
Yes
No
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
> Settings >
> General Settings >
> Print
Recovery >
> Jam Recovery >
2
Press the arrow buttons until On or Auto appears, and then press
.
b
Resend the pages that did not print.
Were the jammed pages reprinted?
The problem is solved. Contact
Troubleshooting
176