Lexmark MS312dn Laser Printer User Manual
Action
Yes
No
Step 4
a
Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
came with the printer.
b
Resend the print job.
Do the jobs print?
The problem is solved. Go to step 5.
Step 5
a
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
printer back on.
b
Resend the print job.
Do the jobs print?
The problem is solved. Go to step 6.
Step 6
a
Remove, and then reinstall the printer software. For more
information, see
information, see
.
Note: The printer software is available at
.
b
Resend the print job.
Do the jobs print?
The problem is solved. Contact
.
Printing slows down
Notes:
•
When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
•
The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
•
The printer speed may also be reduced when the printed output resolution is set to 1,200 dpi.
Action
Yes
No
Place letter
‑ or A4‑size paper in the tray, and then resend the print job.
Does the print speed increase?
The problem is solved. Contact
Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
a
Check if you are printing on paper that is supported by the tray.
b
Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 2.
Troubleshooting
179