LevelOne EPS-3001TU User Manual

Troubleshooting

This chapter describes some problem situations which may arise,
and the solutions to them.

Overview

If you encounter printing difficulties, please refer to the Hardware section first, then the
Printing section, then the section for your specific situation.

If, after following the advice in these documents, the LevelOne Printer Server still does not
function properly, please contact your dealer for further advice.

Hardware Problems

Problem No. 1

All the LevelOne Printer Server’s LEDs are off.

Solution No. 1

Check the power supply or power connection.

Problem No. 2

LevelOne Printer Server’s status light continuously stays lit.

Solution No. 2

Reset LevelOne Printer Server by unplugging the power supply and
plugging it back in.

Problem No. 3

LevelOne Printer Server status light and power light stays on
continuously and do not turn off.

Solution No. 3

Reset LevelOne Printer Server by unplugging the power supply or
by pushing the reset push button.

Problem No. 4

I am using DHCP, and getting an IP Address conflict involving
the LevelOne Printer Server.

Solution No. 4

If the LevelOne Printer Server is left on, but the DHCP server is
turned off, then the LevelOne Printer Server will retain its IP
Address without the DHCP Server being aware of it. Simply reset
the LevelOne Printer Server so it will obtain a new IP Address.

This problem would also arise if you assigned a static IP Address
which is within the range used by the DHCP server.
If so, use another address which is NOT within the range used by
the DHCP server.

Problem No. 5

I am using WPConfig on Windows 95, and having problems
configuring the LevelOne Printer Server.

Solution No. 5

WPConfig is designed for Windows 3.1 only. For Windows 95/NT,
you should use BiAdmin.

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