HP (Hewlett-Packard) CE914A#BGJ User Manual

A printer driver for the product is not visible in the Printer
folder

●

Restart the computer to restart the spooler process. If
the spooler has crashed, no printer drivers will appear in
the Printers folder.

●

Reinstall the product software.

Close any applications that are running. To

close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.

●

Try plugging the USB cable into a different USB port on
the computer.

An error message was displayed during the software
installation

●

Reinstall the product software.

Close any applications that are running. To

close an application that has an icon in the task bar,
right-click the icon, and select Close or Disable.

●

Check the amount of free space on the drive where you
are installing the product software. If necessary, free up
as much space as you can, and reinstall the product
software.

●

If necessary, run the Disk Defragmenter, and reinstall
the product software.

The product is in Ready mode, but nothing prints

●

Print a Configuration page, and verify the product
functionality.

●

Verify that all of the cables are correctly seated and
within specifications. This includes the USB and power
cables. Try a new cable.

●

If trying to connect through a wireless connection, make
sure the network cable is not connected.

ENWW

Solve product software problems 125