HP (Hewlett-Packard) CE914A#BGJ User Manual
Solve common Mac problems
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The printer driver is not listed in the Print & Fax list
1.
Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/
PPDs/Contents/Resources
PPDs/Contents/Resources
. If necessary, reinstall the software.
2.
If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the
software.
software.
The product name does not appear in the product list in the Print & Fax
list
1.
Make sure that the cables are connected correctly and the product is on.
2.
Print a configuration page to check the product name. Verify that the name on the configuration
page matches the product name in the Print & Fax list.
page matches the product name in the Print & Fax list.
3.
Replace the USB or network cable with a high-quality cable.
The printer driver does not automatically set up the selected product in
the Print & Fax list
1.
Make sure that the cables are connected correctly and the product is on.
2.
Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/
PPDs/Contents/Resources
PPDs/Contents/Resources
. If necessary, reinstall the software.
3.
If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the
software.
software.
4.
Replace the USB or network cable with a high-quality cable.
A print job was not sent to the product that you wanted
1.
Open the print queue and restart the print job.
2.
Another product with the same or similar name might have received your print job. Print a
configuration page to check the product name. Verify that the name on the configuration page
matches the product name in the Print & Fax list.
configuration page to check the product name. Verify that the name on the configuration page
matches the product name in the Print & Fax list.
126 Chapter 9 Solve problems
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