HP (Hewlett-Packard) 4500 User Manual
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Black dots or streaks
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Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. See Maintain the device for
more information. If cleaning does not correct the problem, the scanner glass or
lid backing might need to be replaced.
glass, the scanner glass might be dirty or scratched, or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. See Maintain the device for
more information. If cleaning does not correct the problem, the scanner glass or
lid backing might need to be replaced.
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The defects might be on the original and not a result of the scanning process.
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Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are correct.
Try adjusting the settings. Make sure that the resolution and color settings are correct.
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Size is reduced
The HP software settings might be set to reduce the scanned image. See the product
software Help for more information about changing the settings.
The HP software settings might be set to reduce the scanned image. See the product
software Help for more information about changing the settings.
Solve fax problems
This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this test
after you have completed setting up the device for faxing. For more information, see Test
fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see The fax test failed.
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is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this test
after you have completed setting up the device for faxing. For more information, see Test
fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see The fax test failed.
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The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the
error. For more detailed information, check the report to see which part of the test failed,
and then review the appropriate topic in this section for solutions to try.
error. For more detailed information, check the report to see which part of the test failed,
and then review the appropriate topic in this section for solutions to try.
This section contains the following topics:
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Solve fax problems
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