Sony UP-970AD User Manual

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Troubleshooting

40

Before you call for service, please check the problems 
and solutions described below. If you cannot solve the 
problem, contact the nearest authorized dealer.

First few prints 
spotted with small 
dots.

New paper roll just installed?
tIf a new roll of paper has just been 

loaded, paper dust may cause white 
spots in printed images. Press the 
FEED button and hold it down to 
feed about 15~20 cm (6~8 in.) and 
then release. (page 10)

Pressing the PRINT 
button or the COPY 
button does not print 
the image.

•

Paper does not feed.
tPower switched on?
tUnit connected correctly? 

(page 12, 26)

tPaper roll loose? (page 9)
tIs an item other than “MU:1” 

selected in the “MULTI” menu? 
(page 17)

tIs the ANALOG/DIGITAL 

switch position correct?

•

Alarm sounds.
tPaper loaded correctly? (page 9)
tHas the thermal head 

overheated? The thermal head 
may overheat when the unit 
prints dark image continuously. 
Wait until the head cools down.

tIs the video signal of the image 

input? 

tIs the “MEDIA” menu item set 

correctly?

•

Paper feeds but printing does not 
start.
tPaper loaded with the wrong 

side up? (page 9)

The PRINT and 
CAPTURE buttons do 
not light.

Is the ANALOG/DIGITAL switch set 
to the digital mode?
tSwitch to the analog mode.

Black borders or 
missing portions 
around the printout

Adjust the print area in the menu 
items.

Paper Jams

•

Jammed paper visible?
tPress the OPEN/CLOSE button 

to open the paper door, remove 
the printout or the paper roll, 
and then gently pull the jammed 
paper out of the unit.

•

Condensation collected in unit?
tIf the unit has just been brought 

into a warm room from a cold 
location, condensation may have 
formed inside the unit. Switch 
the unit off and let it set for 1 - 2 
hours (until it warms to room 
temperature), then try printing 
again.

Printouts dirty.

Thermal head dirty?
tUse the head cleaning sheet 

provided with the unit to clean the 
thermal head. (page 36)

The unit stops printing 
while printing almost 
black images and the 
message “COOL” is 
displayed on the LCD.

When printing almost black images 
continuously, the thermal head 
protection circuit may shut down the 
unit to prevent the thermal head from 
overheating.
tStop printing and allow the thermal 

head to cool.

White lines or small 
letters on the screen 
are not printed clearly.

Is “TR:ON” selected in the “TRAP” 
menu item for black and white input 
signals? 
tSelect “TR:OFF” in “TRAP” when 

the input signal is a black and white 
signal. (page 18)

Small squares appear 
over the whole screen.

Is “TR:OFF” selected in the “TRAP” 
menu item for color input signals? 
tSelect “TR:ON” in “TRAP” when 

the input signal is a color signal. 
(page 18)

The printout is too 
dark or too light.

• Is  the  75 

Ω select switch set 

correctly?

• Is the “MEDIA” menu item set 

correctly? (page 17, 30)

• Is the “GAMMA” menu item set 

correctly? (page 16, 29)

The printout seems 
stretched or enlarged.

Is “AS:1:1” selected in the “ASPCT” 
menu item?
tSelect “AS:4:3.” (page 16)

The printing paper 
does not feed 
smoothly.

Is the platen roller dirty?
tClean the platen roller (page 37)

Jog dial does not 
operate menu.

• Is printing in progress?

tCancel printing, or wait until 

printing finishes.

• If set to digital mode, has the 

printing data been queued or paused 
on the computer end?
tCancel the queued print job, or 

wait until printing finishes.