DELL NX046 User Manual
114
Troubleshooting
1
Click
Start
→ Control Panel→ Programs→ Use an older program with this
version of Windows.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.
A solid blue screen appears
T
U RN
T H E
CO M P U T E R
O F F
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds (until the computer turns off), and then restart
your computer.
Other software problems
C
H E C K
T H E
SO FT WAR E
D O C U ME N T A T I O N
O R
C O N T A C T
T H E
S O F T W A RE
M A NU F A C T U RE R
F O R
T R O U B L E S H O O T I N G
I N F O R M A T I O N
—
• Ensure that the program is compatible with the operating system installed on your
computer.
• Ensure that your computer meets the minimum hardware requirements needed to
run the software. See the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
B
A C K
U P
YO UR
F I L ES
I MM E D I A T E L Y
U
S E
A
V I R U S
-
SC A N N I N G
P R O G R A M
T O
CHE C K
T H E
HA RD
D R I V E
,
F L O P P Y
D I S K S
,
CD
S
,
O R
DVD
S
S
A V E
A N D
C L O S E
A N Y
O PE N
F I L E S
O R
PR OG RAM S
A N D
SH UT
D O W N
Y O U R
C O M P U T E R
THRO UGH
T H E
S
T A R T
M E N U
Memory Problems
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the
Product Information Guide
.
I
F
YOU
R EC E I V E
A N
I N S U F F I C I E N T
M E M O R Y
ME S S A G E
—
• Save and close any open files and exit any open programs you are not using to see if
that resolves the problem.
• See the software documentation for minimum memory requirements. If necessary,
install additional memory (see "Installing Memory" on page 190).