DELL S50V User Manual

Force10 Service Agent | 347

 is supported on platforms: 

c e

FTSA is supported on the E-Series ExaScale platform with FTOS 8.2.1.0 and later.

Accurate and timely resolution of problems in your system or network requires gathering relevant data at 
the time a condition manifests, and getting that information to administrators as soon as possible.

Proper data collection is often impeded because:

•

a problem is serious enough that the initial reaction is to reboot the router, which might eliminate the 
opportunity to gather symptomatic data.

•

a data collection plan is complex or misunderstood.

•

a problem is intermittent and so collection opportunities are missed.

Force10 Service Agent (FTSA) is designed automate data collection to relieve these issues. It periodically 
monitors Dell Force10 or user-specified system variables. If a match condition exists, it triggers data 
collection via the CLI. For example, you can configure FTSA to search for a specific value in the 

 

command for output throttles on an interface if CPU usage exceeds 85%. FTSA then automatically E-mails 
the information in XML format to network administrators, and/or the Dell Force10 Technical Assistance 
Center.

It is possible to omit the 

 and 

 configurations and instead log messages 

locally (on the Dell Force10 system itself). The 

 command can therefore have several outcomes 

depending on the configuration prior to execution:

1. When no servers are configured and 

 is configured (the default), all policies including 

log-only policies are inactive.

2. When no servers are configured and 

 is configured, log-only policies are active, and messages 

are logged to the internal flash. All other (no log-only) policies are active.

3. When servers are configured and 

 is configured, log-only policies log messages to the internal 

flash while policies that have no log-only log to the configured email servers.