Fujitsu eLux NG S26361-F2600-L134 User Manual
Product codes
S26361-F2600-L134
www.
myelux
.com
eLux
®
NG
Build # 27
185
5.4
Solutions to Common Problems
General
Problem:
Problem:
You can change settings in the tabs Setup or Configuration, but your changes are
overwritten when the device is restarted.
overwritten when the device is restarted.
Solution:
Your Thin Client is managed. Remove it from or deactivate it in the Scout Enterprise
software.
software.
Ch. 3.4, “Screen”
Problem:
Problem:
eLux screen settings are incompatible with the monitor.
Solution:
If you are no longer able to view the Screen tab, either attach a compatible monitor,
perform a Recovery Installation, or change the settings remotely using the Scout
Enterprise management software. Alternatively, you can start the terminal using Safe
Boot. Safe Boot allows you start the terminal in a mode which does not damage
hardware. You can then change eLux NG settings.
perform a Recovery Installation, or change the settings remotely using the Scout
Enterprise management software. Alternatively, you can start the terminal using Safe
Boot. Safe Boot allows you start the terminal in a mode which does not damage
hardware. You can then change eLux NG settings.
Procedure
for Safe Boot
1. Switch off the Thin Client immediately.
2. Restart the Thin Client.
3. During the boot procedure, the BIOS information is displayed. When the screen
2. Restart the Thin Client.
3. During the boot procedure, the BIOS information is displayed. When the screen
goes blank, press the TAB key.
4. The eLux NG logo will be displayed, and then the prompt “Please enter admin
password”. Enter the terminal password (“elux” by default).
• If an invalid password is entered three times, the terminal restarts.
5. At the prompt “factory reset (y/n)?” type n. You can now access eLux NG and
make changes to settings in a mode that is safe for the monitor. Previous settings
information is not lost.
information is not lost.
6. Restart the Thin Client to exit Safe Boot mode.
Ch. 3.4, “Screen”
Problem:
Problem:
Font server error (in the dialog box Setup > Screen > New).
Solution: ”Check
the Font server:Port entry.
• The format is incorrect (font server:port), for example, the colon has not been
entered, or the port number is missing or not a number.
• The font server name or address is incorrect.
• The font server cannot be reached.
• The font server cannot be reached.
Check the Font path entry.
• The path does not exist.
• There is no file named fonts.dir in, for instance, the following directory:
• There is no file named fonts.dir in, for instance, the following directory:
/
smb/share/dir or /nfs/host/dir
Ch. 3.6, “Firmware”
Problem:
Problem:
You are using an HTTP server. After starting the firmware update, the update stops and
you receive one of the following errors:
you receive one of the following errors:
Error 401: Unauthorized