3com 2226 PLUS User Manual

A

PPENDIX

 A: O

BTAINING

 S

UPPORT

 

FOR

 Y

OUR

 P

RODUCT

Updates you must first register your product on the 
3Com Web site at 

. 

First time users will need to apply for a user name and 
password. A link to software downloads can be found 
at 

, or under the 

Product Support heading at 

Software Upgrades are the feature releases that 
follow the software version included with your original 
product. In order to access upgrades and related 
documentation you must first purchase a service 
contract from 3Com or your reseller.

To obtain telephone support as part of your warranty 
and other service benefits, you must first register your 
product at 

Warranty and other service benefits start from the date 
of purchase, so it is important to register your product 
quickly to ensure you get full use of the warranty and 
other service benefits available to you. 

When you contact 3Com for assistance, please have the 
following information ready:

■

Product model name, part number, and serial 
number

■

Proof of purchase, if you have not pre-registered 
your product

■

A list of system hardware and software, including 
revision level

■

Diagnostic error messages

■

Details about recent configuration changes, if 
applicable

To send a product directly to 3Com for repair, you must 
first obtain a return authorization number (RMA). 
Products sent to 3Com, without authorization numbers 
clearly marked on the outside of the package, will be 
returned to the sender unopened, at the sender’s 
expense.  If your product is registered and under 
warranty, you can obtain an RMA number online at 

. First time users 

will need to apply for a user name and password.

3Com offers telephone, e-mail and Internet access to 
technical support and repair services. To access these 
services for your region, use the appropriate telephone 
number, URL or e-mail address from the list below.

Telephone numbers are correct at the time of 
publication. Find a current directory of support 
telephone numbers posted on the 3Com Web site at