AT&T 585-350-812 User Manual
1-4
ASAI Overview
■
Caller Dependent Transfers — The full ten-digit ANI could be used to iden-
tify callers and determine where they should be transferred if they need to
speak to a live agent. This would be desirable if, for instance, the caller is
a preferred customer or is usually handled by a specific agent.
tify callers and determine where they should be transferred if they need to
speak to a live agent. This would be desirable if, for instance, the caller is
a preferred customer or is usually handled by a specific agent.
■
Geographically-Based Call Transfers — The area code and/or exchange
could be used to determine where callers should be transferred if they
need to speak to a live agent. This would be desirable if, for instance,
agents handle calls from specific geographic regions.
could be used to determine where callers should be transferred if they
need to speak to a live agent. This would be desirable if, for instance,
agents handle calls from specific geographic regions.
Routing Applications
In routing applications, the VIS is used as a routing server to support the routing
capabilities of ASAI and the call vectoring feature on the DEFINITY Generic 3i.
However, on receiving a routing request, as depicted in Figure 1-2, a routing
application on the VIS receives and responds to call routing requests sent by the
DEFINITY Generic 3i.
capabilities of ASAI and the call vectoring feature on the DEFINITY Generic 3i.
However, on receiving a routing request, as depicted in Figure 1-2, a routing
application on the VIS receives and responds to call routing requests sent by the
DEFINITY Generic 3i.
Note that you are not always required to have the T/R or LST1 lines on the VIS for
routing applications. However, T/R or LST1 lines are required to route the call to
the VIS agents.
routing applications. However, T/R or LST1 lines are required to route the call to
the VIS agents.
Figure 1-2.
ASAI Routing Application
route.pic