AT&T 585-350-812 User Manual
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ASAI Overview
These types of applications can run simultaneously on a VIS. This implies that a
VIS ASAI system provides co-resident voice response and PBX-to-host gateway
capabilities. A single call, for instance, may first be routed by the VIS, handled
with a voice response application on the same VIS, and then be monitored by the
same VIS as the call is ultimately delivered to a live agent.Furthermore, integra-
tion of the voice response and monitoring capabilities allows screens delivered by
the host to agents receiving calls to be based on data collected in a voice
response script.
VIS ASAI system provides co-resident voice response and PBX-to-host gateway
capabilities. A single call, for instance, may first be routed by the VIS, handled
with a voice response application on the same VIS, and then be monitored by the
same VIS as the call is ultimately delivered to a live agent.Furthermore, integra-
tion of the voice response and monitoring capabilities allows screens delivered by
the host to agents receiving calls to be based on data collected in a voice
response script.
ASAI Voice Response Applications
In ASAI voice response applications, incoming calls are routed to the VIS over T/
R or LST1 channels which are configured as an Automatic Call Distribution (ACD)
split on the DEFINITY Generic 3i switch as depicted in Figure 1-1.
R or LST1 channels which are configured as an Automatic Call Distribution (ACD)
split on the DEFINITY Generic 3i switch as depicted in Figure 1-1.
Figure 1-1.
ASAI Voice Response Applications
System Monitor - Voice Channels
Channel
CHG-KEYS
HELP PREV-PAGENEXTPAGE PREV-FRM NEXT-FRM CANCEL CMD-MENU
Calls
Today
Today
Voice
Service
Service
Service
Status
Status
Caller
Input
Input
Dialed
Digits
Digits
1
1
3
1
0
10
1
3
1
0
10
DB
Collect
Transfer
*MANOOS
Talking
Talking
appl2
appl4
appl7
appl3
appl4
appl7
appl3
8509
7328
5312
0
1
2
3
4
5
1
2
3
4
5