Gateway 7210 User Manual

          Troubleshooting

The modem has not 
been added as new 
hardware

Add the modem as new hardware.

The modem is not 
connected to a live 
phone jack

Make sure that the line connected to the 
modem is working and plugged into the 
appropriate port on the modem (line port).

The phone jack is shared 
by another modem or 
telephone

If the modem shares the jack with another 
device, make sure that the other device does 
not have the port open (for example, someone 
is on the phone, or another modem is in use).

The modem is not 
configured with a valid 
interrupt or address

Check the system settings for possible 
conflicts. If one exists, correct the problem by 
selecting an available interrupt and address.

The device needs to be 
added as new hardware

From the Control Panel window (Start | 
Settings | Control Panel), double-click Add 
New Hardware. Follow the on-screen 
instructions for adding the device. If you are 
not experienced with this procedure, call 
technical support.

The SCSI ID may be 
invalid

Assign an available SCSI ID to the device.

The SCSI chain is not 
terminated

Make certain the last device on the SCSI chain 
is terminated.

The device cables are 
not installed correctly

Open the system, then check all cables 
between the controller and the device.

8505945.book  Page 110  Thursday, March 9, 2000  2:13 PM