Lucent Technologies 7101A User Manual

Issue 4

June 1999

Using the Features 

45

Assisting Callers with Special Tools 

To activate split-swap:

1. Press the 

SPLIT-SWAP

 button.

To deactivate split-swap, do one of the following:

1. Press the 

SPLIT

 button and all parties are joined in conference.

2. Press the 

RELEASE

 button and the active call and the split call are connected.

3. Press the 

HOLD

 button and the active call and the split call are connected 

and the connected call is put on hold.

4. Press the 

CANCEL

 button and the active call drops and the split away party 

joins with you as the active call.

You can interrupt someone who is on a call.

Telemarketer Sara Adams has a son, Rob, who just broke his leg. Rob’s high 
school coach calls Sara to let her know that they are taking Rob to the hospital. Pat 
assists Rob’s coach by interrupting Sara’s existing call. Now Rob’s coach can talk 
to Sara.

Attendant Intrusion

To interrupt a call:

1. Dial the desired busy party.

2. Press the 

INTRUSION

 button.

3. Give message to called party.

4. Press the 

RELEASE

 button.

If you interrupt a call with a caller on your line:

■

Dial the desired busy party.

■

Press the 

INTRUSION

 button.