Lucent Technologies 108596560 User Manual

Issue 6

December 1999

Hospitality Operations 

8

Guest Operations 

Guests can schedule wakeup calls for themselves, block unwanted incoming calls, 
make emergency calls, and retrieve voice and FAX messages from their 
extensions or from telephones outside of the property. The specific procedures 
required for each of these features depends on the type of telephone or telephone 
they are using. Room telephones should be supplied with instructions that apply to 
them specifically; guests should never have to decide which kind of telephone 
they have to select the appropriate procedure.

It is the responsibility of the property owner to provide these instructions in 
something similar to a Guest Services Handbook or on a user card that is 
placed next to the room telephone. Refer to 

‘‘Guest Operations Artwork’’ on 

page 76

 for some examples of what can be provided to your guests.

Guests can enter their own wakeup times, but the operation is different depending 
on whether you have a Speech Synthesizer circuit pack installed in your switch:

■

With a Speech Synthesizer circuit pack, guests can enter 1 wakeup call 
using the voice prompts of the circuit pack.

■

If Speech Synthesizer circuit pack is not installed in your switch, guests 
can enter 1 or 2 wakeup calls using the standard call progress tones to 
prompt them through the process (for example, dial tone and confirmation 
tone). For this operation, your switch must have the Dual Wakeup and 
Wakeup Activation via Tones features enabled.

Provide the following procedures to your guests to activate and deactivate a 
wakeup call.

Guests cannot enter 2 wakeup calls when using the Speech Synthesizer 
circuit pack. Only attendants can enter 2 wakeup calls with this 
configuration.