Lucent Technologies 108596560 User Manual

Issue 6

December 1999

Hospitality Operations 

14

Guest Operations 

Usually, guests will retrieve their voice messages from their rooms, but they may 
also need to retrieve their messages from other guest rooms, from a house 
telephone, or from a location away from the property. When retrieving messages 
from other locations, passwords assigned at check-in will need to be used for 
guest security. If administered on the voice messaging system, guests also can 
create their own personal greeting to be used during their stay at the property.

The procedures given in this section apply to the Lucent I

NTUITY

 Lodging 

voice messaging product. If your installation is using a different voice 
messaging system, use the instructions provided with that system. Refer to 
I

 Lodging Administration and Feature Operations for more 

information about voice and FAX messaging services.

These procedures need to be communicated to your guests. You also can provide 
them a Guest Quick Reference Card to help them use the Lucent I

NTUITY

 Lodging 

voice messaging.

1. Call the message retrieval telephone number.

■

Listen to the message retrieval greeting and the notification of the 
number and type of messages. Messages may be voice, FAX, or text. 
Text messages are usually written messages collected at the front 
desk.

■

Messages are played one at a time. Each message is prefaced with 
the time, day, and date it was received. FAX messages are always 
presented after the voice messages have been accessed. Refer to 

‘‘Retrieving FAX Messages’’ on page 16

.

2. After each message is played, you may do any of the following:

■

Press the 

2

 button to replay the message.

■

Press the 

3

 button to delete the message and listen to the next 

message.

■

Press the 

4

 button to save the current message and listen to the next 

message (this option is administrable and may not be available on 
every system).

■

Press the 

0

 button to transfer to an attendant for assistance or to 

retrieve text messages.