Lucent Technologies 108596560 User Manual

Issue 6

December 1999

Hospitality Operations 

50

Front Desk Operations 

The Maid Status/Housekeeping Status feature records the status for up to six 
housekeeping codes. These status codes are usually entered by the housekeeping 
staff from the guest room or from a designated telephone, but they can also be 
updated by the front office personnel using the attendant console or a backup 
telephone. Six status codes can be used from guest rooms, and four status codes 
can be used from telephones that are designated as guest rooms using the client 
room COS.

You must decide on a definition for each status code. For example, the definition 
for status code 1 could be “room being cleaned” and it might have a feature access 
code of *31. Status code 2 could be “ready for inspection” and have a feature 
access code of *32. If the room status is being reported from the designated 
telephone and not from the guest room, the feature access code for status code 1 
might be #31 and status code 2 might be #32. When a housekeeping staff member 
updates the status, you can also record who updated the status by assigning 
identification codes for your personnel. After they update the current status, they 
can input their identification code. This is an administrable option.

On a switch that has a PMS, this information is passed from the switch to the 
PMS. Front desk personnel can then view this information on the PMS terminal. If 
there is no PMS, room status is viewed by pressing the 

MAID STATUS 

button on the 

attendant console or backup telephone. You can also view this information 
through administration using the 

 command. If there is a log 

printer, this information is printed when the housekeeping staff updates the status.