Lucent Technologies 108596560 User Manual

Issue 6

December 1999

Hospitality Operations 

56

Voice Messaging Operations 

There are two ways you can connect guests to the Lucent INTUITY voice 
messaging system:

■

You can connect the guests directly to the system, and the guests enter their 
room number and password, or

■

For guests who call in using a rotary-dial telephone, you can enter the 
guests’ room number and password before you transfer them to the voice 
messaging system. This method is recommended only for callers with 
rotary-dial telephones. Callers with touch-tone telephones should be 
connected directly to the system.

!

Attendants receiving requests for connection to the voice messaging system should 
be trained to be on alert for unauthorized callers who may be trying to “hack” the 
voice messaging system. Refer to BCS Product Security Handbook for additional 
information.

To connect guests directly to the Lucent INTUITY voice messaging system to let 
them enter their own room number and password, perform the following:

1. When guests call to retrieve their messages, ask the guests for their name 

and room number.

2. Verify that the guest name and room number are valid.

3. Ask the guest to please hold while the call is transferred to the voice 

messaging system.

4. Press the 

START

 button at the attendant console or the 

TRANSFER

 button on a 

backup telephone.

■

You hear dial tone as a new call appearance is selected.

■

The Split lamp goes on at the attendant console.

5. Enter the message retrieval number.

■

You hear ringback tone.

■

The display shows the number you are calling.

6. Press either the 

RELEASE

 button from the attendant console or the 

TRANSFER

 

button from a backup telephone.

■

The guests are connected to the voice messaging system and can 
now enter their room number and password to retrieve their 
messages.