Lucent Technologies 108596560 User Manual

Issue 6

December 1999

Hospitality Operations 

59

Voice Messaging Operations 

7. Enter either the guest’s password or the attendant password.

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If you hear “Last deleted message has been restored,” listen for the 
message “Ready for message retrieval.”

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If you hear the message “This guest has no deleted messages,” call 
the guests and inform them that their messages could not be 
restored.

8. Repeat this procedure for the number of messages the guests need restored.

9. When finished, call the guests and let them know that their messages have 

been restored.

Voice messages for former guests are stored in an “old mailbox” for at least 24 
hours after the guests check out or until another guest checks out from the same 
room, whichever comes first. At midnight, all old mailboxes that are at least 24 
hours old are purged from the system and those messages are no longer 
retrievable.

FAX messages are not saved after a guest checks out.

If former guests call the hotel within the prescribed time period requesting their 
voice messages, perform the following:

!

Attendants receiving requests for connection to the voice messaging system 
should be trained to be on alert for unauthorized callers who may be trying to 
“hack” the voice messaging system. Refer to BCS Product Security 
Handbook for additional information.

1. When guests call to retrieve their messages, ask them for their room 

number and their voice messaging password.

2. Verify that the guest name and room number are valid.

3. Ask the guest to please hold while the call is transferred to the voice 

messaging system.

4. Press the 

START

 button at the attendant console or the 

TRANSFER

 button on a 

backup telephone.

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You hear a dial tone as a new call appearance is selected.

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The Split lamp goes on at the attendant console.