Lucent Technologies 2500 User Manual

Issue 4

June 1999

Using the Features 

36

Answering Calls for Another Party 

Widgets, Inc. takes great pride in providing human contact for all persons calling 
customer service representatives. The system manager, Kelly Ratliffe, has 
programmed all customer service representative phones to go to coverage. When 
Suzanne Jones, customer service representative, is busy on a call, an incoming 
call routes to Pat.

Call Coverage

 describes the information that displays on your display when call 

coverage calls come to your console.

You can forward all calls or remove forwarding for all calls for any extension in 
the system except the console.

Ask your system manager if you work in a Distributed Communications System 
(DCS) environment. If you do, the forwarded-to telephone number must not:

■

Be longer than 10 digits. The 10 digits can include a 3-digit access code 
followed by a typical 7-digit telephone number. 

■

Include authorization codes. Authorization codes cannot be in the 
forwarded-to telephone number.

or 

The called party is already on a call. Your console displays the 
caller’s number and the unanswered phone’s number.

Nobody answered this phone or the calling party sent the call to 
coverage. Your console displays the caller’s number and the 
unanswered phone’s number.

 All calls that come to this number are sent temporarily to coverage.