Avaya Enterprise Communications Server User Manual

Issue 1

November 2000

Hospitality Operations 

9

Guest Operations 

Guests can schedule wakeup calls for themselves, block unwanted incoming calls, 
make emergency calls, and retrieve voice and fax messages from their extensions 
or from telephones outside of the property. The specific procedures required for 
each of these features depends on the type of telephone a guest is using. Room 
telephones should be supplied with user instructions.

It is the responsibility of the property owner to provide these 
instructions in something similar to a Guest Services Handbook or on 
a user card that is placed next to the room telephone. Refer to 

 for some examples of what can be 

provided to your guests.

Guests can enter their own wakeup times, but the operation is different depending 
on whether you have a Speech Synthesizer circuit pack installed in your switch:

■

With a Speech Synthesizer circuit pack, guests can enter one wakeup call 
using the voice prompts of the circuit pack.

■

If a Speech Synthesizer circuit pack is not installed in your switch, guests 
can enter one or two wakeup calls using the standard call progress tones to 
prompt them through the process (for example, dial tone and confirmation 
tone). For this operation, your switch must have the Dual Wakeup and 
Wakeup Activation via Tones features enabled.