Avaya Enterprise Communications Server User Manual

Issue 1

November 2000

Hospitality Operations 

58

Front Desk Operations 

The Maid Status/Housekeeping Status feature records the status for up to six 
housekeeping codes. These status codes are usually entered by the housekeeping 
staff from the guest room or from a designated telephone, but they can also be 
updated by the front office personnel using the attendant console or a backup 
telephone. Six status codes can be used from guest rooms, and four status codes 
can be used from telephones that are designated for status update calls.

You must decide on a definition for each status code. For example, the definition 
for status code 1 could be “room being cleaned,” and it might have a feature 
access code of *31. Status code 2 could be “ready for inspection,” and it might 
have a feature access code of *32. If the room status is being reported from the 
designated telephone and not from the guest room, the feature access code for 
status code 1 might be #31 and status code 2 might be #32. When a housekeeping 
staff member updates the status, you can also record who updated the status by 
assigning identification codes for your personnel. After the person updates the 
current status, he or she can input his or her identification code. (This option can 
be administered.)

On a switch that has a PMS, this information is passed from the switch to the 
PMS. Front desk personnel can then view this information on the PMS terminal. If 
there is no PMS, room status is viewed by pressing the 

maid status 

button on the 

attendant console or backup telephone. You can also view this information 
through administration by using the 

 command. If there is a log 

printer, this information is printed when the housekeeping staff updates the status.