Panasonic WJ-GXE500E Operating Guide

• Is "Allow" selected for "FTP access to unit" on the

[Network] tab of "Network" page?

It is necessary in advance to select "Allow" for "FTP

access to unit" on the [Network] tab of the "Network"
page.

• Is the viewer software installed on the PC?
Install the viewer software on a PC.

• Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.

(1) Select "Run…" from the start menu of Windows.

(2) Enter "dxdiag" in the displayed dialog box and

click the [OK] button.

If the version of DirectX is older than 9.0c, upgrade it.

Cannot obtain images on
the SD memory card.

No image is displayed.

Cannot access from the
web browser.

–

• Is the entered password correct?
Restart the web browser and enter the password

again.

• Access to the SD memory card may be failed. Restart

the browser and retry to obtain images.

–

• Is the same IP address provided to other devices?
Are there contradictions between the address and the

network subnet to be accessed?

<When the unit and the PC are connected in the same

subnet>

Are the IP addresses of the unit and the PC set in a

common subnet? Or is "Use Proxy Server" for the set-
tings of the web browser checked?

When accessing the unit in the same subnet, it is rec-

ommended to enter the address of the unit in the
"Don’t Use Proxy For These Addresses" box.

<When the unit and the PC are connected in the dif-

ferent subnet>

Is the IP address of the default gateway set for the unit

correct?

–

Reference

pages

Cause/solution

Symptom