Tandberg Data T40 User Manual

 

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Troubleshooting 

Software Checking 

1.  Verify that the SCSI-controller can see all devices during boot sequence.  If not, enter HBA-bios 

and check that LUN-scanning is enabled. 

2.  Verify that operating system can see all SCSI devices, both robotics and tape-drives.  

3.  Verify that drivers are loaded properly.  Some applications use their own drivers so the device 

should appear "unknown" in device manager. Normally drivers from hardware vendor should be 
preferred.2. 

4.  Verify that the Backup software detects loader and drives properly and does not report errors.  

Run "Device Configuration Wizard" again if needed. 

Verifying Recent Changes 

If the library has been installed previously and operated correctly but is now incurring a problem, verify 
any recent changes to the system to ensure that these changes are not causing the problem. Try the 
following: 

1  If the system configuration has changed: Remove the change to see if it affected the library. 

2  If an operating system corrective patch has been installed: Remove it to see if it affected the 

library. 

3  If a SCSI device has been added: Check for SCSI ID conflicts. 

4  If a SCSI device has been added: Check if the SCSI termination has been properly set. 

Troubleshooting Matrix 

The table below describes different problem situations and suggested actions to try to resolve the 
problem.