Polycom 2000 User Manual

The Participant Alerts list contains all the participants who are currently 

waiting for operator assistance.

Participants are automatically added to the Participants Alerts list in the 

following circumstances:
•

The participant fails to connect to the conference by entering the 

wrong conference ID or conference password and waits for the 

operator’s assistance

•

The participant requests Operator’s Assistance during the ongoing 

conference

This list is used as reference only. Participants can be assisted and moved 

to the Operator conference or the destination conference only from the 

Participants list of the Entry Queues or ongoing conference where they are 

awaiting assistance. 
The participants are automatically removed from the Participant Alerts list 

when moved to any conference (including the Operator conference).

The RMX User can move participants between ongoing conferences, 

including the Operator conference, and from the Entry Queue to the 

destination conference if help is required. 
When moving between conferences or when a participant is moved from 

an Entry Queue to a conference by the RMX user (after failure to enter the 

correct destination ID or conference password), the IVR messages and 

slide display are skipped. 
Move Guidelines
•

Move is available only between CP conferences. Move is unavailable 

from/to Video Switching conferences.

•

Move between conferences can be performed without an active 

Operator conference.

•

When moving the conference chairperson from his/her conference to 

another conference, the source conference will automatically end if