Black Box ET0010A User Manual

ETPM and ETKMS Troubleshooting

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EncrypTight User Guide

You can retrieve and view log files from any PEP using ETEMS. When a PEP receives a command from 
ETEMS, it sends its log files to the designated FTP server. To use this feature you must have FTP server 
software running on the ETEMS workstation.

If a PEP contains several log files, ETEMS combines the log files into a single file. ETEMS creates a 
directory named cvLogFiles in the FTP root directory, where the combined log files are stored as .txt 
files. The combined log file name is based on the appliance’s management IP address and the timestamp 
of when the log was received.

For more information about working with log files, refer to 

.

The available logging configuration settings vary depending on the model of the PEP. For more 
information, refer to the configuration chapter for your PEP.

External ETKMSs provide a number of tools that you can use to troubleshoot problems. 

This section includes the following topics: 

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This section describes some Linux commands that are useful for identifying the applications and services 
running on an external ETKMS. If you have physical access to the ETKMS, you can log in directly on 
the ETKMS server, or you can use an ssh client to log in remotely.  

chkconfig --list 

Lists the configuration status of each known application that 

started at each of the various run levels.

chkconfig --list | fgrep 

“3:on” 

Lists the configuration status of applications that started at 

run level 3. This is the normal operating level for the Linux 

operating system.

service --status-all 

Lists the status of all known services.

service --status-all | fgrep 

“is running” 

Lists the status of services that are currently running.