Black Box ET0010A User Manual

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ETPM and ETKMS Troubleshooting
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EncrypTight User Guide
Statistics
For ETEP PEPs, you can use the Statistics view in the ETEMS Appliance Manager to display encryption 
statistics and packet counters. This includes information about packet encryptions and decryptions. The 
exact statistics displayed vary depending on the model of the PEP that you select. You can also use the 
Status view to see information about discards.
To view statistics:
1 In the Appliance Manager perspective, select the target PEP.
2 Click View > Statistics or View > Status.
Changing the Date and Time
Ordinarily, all EncrypTight components should be synchronized with an NTP server. However, if an NTP 
server becomes unavailable or unreachable for a significant length of time, the time on your PEPs can 
drift out of sync significantly. The best option in this situation is to select a different, reachable NTP 
server. 
If this is not possible, you can temporarily disable the SNTP client on the PEPs and change the time and 
date on the PEPs from the ETEMS Appliance Manager. You can change the time and date for a specific 
PEP or multiple PEPs. If the selected PEPs are ETEP PEPs or include a mix of appliance models, enter 
the date and time relative to UTC. 
CAUTION
Because time synchronization with an NTP server is critical to the EncrypTight system, this procedure 
should only be used for troubleshooting purposes and only as a temporary fix. For complete information on 
using this feature, see 
. Note that you must disable the SNTP 
client first. This operation fails if the SNTP client is enabled. 
To disable the SNTP client on multiple PEPs:
1 Select the PEPs that you want to change.
2 Select Edit > Multiple Configurations > SNTP Client.
3 Clear the Enable checkbox.
4 Click Apply.
5 Push the new configuration to the PEPs. 
To change the date and time on multiple PEPs:
1 Select the PEPs that you want to change.
2 Select Edit > Date.
3 Enter the date and time in the appropriate boxes.
4 Click Apply.
ETEP PEP Policy and Key Information
In addition to exporting various logs from ETEP PEPs, you can export the Security Policy Database 
(SPD) and the Security Association Database (SAD). The SPD stores information on each policy