Viking F21270AEN Use & Care Manual

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Service Information

Warranty

If service is required, call your dealer or authorized service agency. The 
name of the authorized service agency can be obtained from the dealer 
or distributor in your area.

Have the following information readily available:
• Model number
• Serial number
• Date purchased
• Name of dealer from whom purchased

Clearly describe the problem that you are having. If you are unable to 
obtain the name of an authorized service agency, or if you continue  
to have service problems, contact Viking Range at (888) 845-4641 or 
write to:

  
The serial number and model number for your oven is located on the 
identification plate mounted on the top left side of the oven door 
opening under the control panel.

Record the information indicated below. You will need it if service is 
ever required. The model and serial number for your cooktop can be 
found by looking under the unit.

Model No.  ___________________ Serial No. ________________________ 

Date of Purchase  __________________ Date Installed ________________ 

Dealer’s Name __________________________________________________

Address ________________________________________________________ 
 
________________________________________________________________

If service requires installation of parts, use only authorized parts to 
insure protection under the warranty.

Built-in electric cooktops and all of their component parts, except as detailed below*†, are warranted 

to be free from defective materials or workmanship in normal residential use for a period of three (3) year 

from the date of original retail purchase or closing date for new construction, whichever period is longer. 

Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any part which fails or is found to be 

defective during the warranty period. 

*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from cosmetic 

 

defects in materials or workmanship (such as scratches on stainless steel, paint/porcelain blemishes, 

 

etc.) for a period of ninety (90) days from the date of original retail purchase or closing date for new 

  

construction, whichever period is longer. Any defects must be reported to the selling dealer within 

 

ninety (90) days from date of original retail purchase. Viking Range, LLC uses high quality processes 

 

and materials available to produce all color finishes. However, slight color variation may be noticed  

 

because of the inherent differences in painted parts and porcelain parts as well as differences in kitchen  

 

lighting, product locations, and other factors. Therefore, this warranty does not apply to color variation  

 

attributable to such factors.

†FULL NINETY (90) DAY WARRANTY IN “RESIDENTIAL PLUS” APPLICATIONS: This full warranty  

 

applies to applications where use of the product extends beyond normal residential use, but the  

 

warranty period for products used in such applications is ninety (90) days. Examples of applications  

 

covered by this warranty are bed and breakfasts, fire stations, private clubs, churches, yachts, etc.  

 

Under this “Residential Plus” warranty, the product, its components and accessories are warranted to  

 

be free from defective material or workmanship for a period of ninety (90) days from the date of  

 

original retail purchase. This warranty excludes use of the product in all commercial locations such as  

 

restaurants, food service locations and institutional food service locations.

During the life of the product, any stainless steel parts found to be defective in material or workmanship will 

be repaired or replaced, free of charge for the part itself, with the owner paying all other costs, including 

labor.  This warranty excludes surface corrosion or rust, scratches, discoloration, water or atmospheric 

conditions, or cleaning practices which are part of normal residential use.  

This warranty extends to the original purchaser of the product warranted hereunder and to each transferee 

owner of the product during the term of the warranty and applies to products purchased and located 

in the United States, Canada, Mexico, and the Caribbean (excluding Cuba, Dominican Republic, and 

Haiti). Products must be purchased in the country where service is requested. If the product or one of its 

component parts contains a defect or malfunction during the full warranty period after a reasonable number 

of attempts by the warrantor to remedy the defect or malfunction, the owner is entitled to either a refund 

or replacement of the product or its component part or parts. Replacement of a component part includes 

its free installation, except as specified under the limited warranty. Under the terms of this warranty, service 

must be performed by a factory authorized Viking Range, LLC service agent or representative. Service will 

be provided during normal business hours, and labor performed at overtime or premium rates shall not be 

covered by this warranty.

Owner shall be responsible for proper installation, providing reasonable and necessary maintenance, 

providing proof of purchase upon request, and making the appliance reasonably accessible for service. The 

return of the Owner Registration Card is not a condition of warranty coverage. You should, however, return 

the Owner Registration Card so that Viking Range, LLC can contact you should any question of safety arise 

which could affect you.

This warranty gives you specific legal rights, and you may also have other rights which may vary from 

jurisdiction to jurisdiction.

WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting 

from abuse, failure to provide reasonable and necessary maintenance, accident, delivery, negligence, 

natural disaster, loss of electrical power to the product for any reason, alteration, outdoor use, improper 

installation, improper operation, or repair or service of the product by anyone other than an authorized 

Viking Range, LLC service agency or representative. This warranty does not apply to commercial usage.